Fulfillment Policy

Last updated: May 15, 2025

GENERAL POLICY

At BStrong Marketing LLC (“Company,” “we,” or “us”), we are dedicated to delivering high-quality marketing and web design solutions while ensuring a positive experience for our clients. This fulfillment policy outlines our procedures for payment, delivery, cancellation, and refunds for all services and products offered, providing clear expectations for both our team and our valued clients.

PAYMENT STRUCTURE

Project-Based Services (Websites, Design, etc.)

For all project-based work, the following payment structure applies:

• 50% deposit required upon contract signing (non-refundable)
• 25% payment due at midpoint approval of project
• Remaining 25% due upon project completion
• All agreed-upon deliverables must be completed and approved before final payment is due
• Important: If the project is 75% or more complete at the time of cancellation (regardless of reason), the client is responsible for 100% of the total project cost

Consulting Services

• All consulting packages are completely non-refundable once payment is processed
• This includes all forms of consulting delivered in person, via phone, email, or through digital materials
• Value is considered delivered at the time consulting services are rendered (e.g., strategy session, advice provided) or materials accessed (e.g., downloadable guides, templates)

Ongoing Services (SEO, Marketing Packages, etc.)

• No long-term contracts required
• Services continue on a monthly basis until canceled
• Clients must provide 14 days written notice via email to info@bstrongmarketing.com before the next billing cycle
• Cancellations received less than 14 days before billing will be charged for the upcoming month
• Ongoing services are billed monthly on the same date initially established

DELIVERY POLICY

All work is delivered electronically through one or more of the following methods:

• Direct email delivery
• Secure client portal or webpage
• Cloud-based file sharing platforms
• Electronic document delivery systems

Delivery timelines will adhere to the written agreement established at the start of each engagement and are provided as estimates unless explicitly guaranteed. Clients will be notified via email when deliverables are ready for review.

REVISION POLICY

• Project-based services include up to 2 rounds of revisions unless otherwise stated in the contract
• Additional revisions may be billed at our current hourly rate or added to the final invoice
• Revisions must be requested within 10 business days of delivery; otherwise, the project will be considered accepted
• Major scope changes (defined as changes to original requirements, additional pages/features, or work outside the agreed-upon project scope) may be treated as a new project and billed accordingly
• Minor adjustments and refinements within the original scope are included in revision rounds

CLIENT RESPONSIBILITIES

Clients are expected to provide:

• Timely access to information, content, and materials necessary to complete the work
• Prompt feedback and approvals as requested within specified timeframes
• Login credentials, hosting access, or other technical requirements when applicable
• A designated primary point of contact for all project communications to streamline decision-making

Delays caused by the client may affect delivery timelines and do not constitute grounds for refund or cancellation of services. Failure to provide necessary materials may result in project delays or additional charges.

CANCELLATION POLICY

Project-Based Work

• Clients may cancel projects at any time
• Deposit (50%) is non-refundable regardless of cancellation timing
• If project is 75% or more complete, client owes 100% of total project cost
• Any completed work prior to cancellation will be delivered via the same methods outlined in our Delivery Policy upon full payment

Abandoned Projects

If the client becomes unresponsive for a period exceeding 30 days without prior written notice, the project will be considered abandoned. We will make reasonable attempts to reconnect with the client before marking a project as abandoned. Any payments made will be forfeited, and the project may be closed without further obligation.

Ongoing Services

• Clients may cancel at any time with proper notice
• 14 days written notice required via email to info@bstrongmarketing.com before next billing cycle
• Cancellations effective at the end of the current billing period

Consulting Services

• Consulting packages cannot be canceled once purchased
• All sales are final and non-refundable

REFUND POLICY

General Refund Policy

Due to the nature of our digital services and the immediate value delivered, the following refund policies apply:

• Project deposits: Non-refundable
• Consulting services: Non-refundable
• Ongoing services: Pro-rated refunds available if canceled with proper 14-day notice, calculated based on remaining days in the billing cycle

Special Circumstances

Requests for exceptions will be reviewed at our discretion, with our commitment to finding mutually agreeable solutions. Clients experiencing issues should contact our customer service team at info@bstrongmarketing.com to discuss their situation.

WORK PRODUCT OWNERSHIP

Before Full Payment

• All work remains the property of BStrong Marketing LLC until final payment is received
• Clients may not use, publish, or distribute any work until payment is complete
• This includes websites, designs, copy, marketing materials, and any other deliverables

After Full Payment

• Upon receipt of final payment, all agreed-upon work product transfers to client ownership
• BStrong Marketing LLC retains the right to showcase completed work in portfolios and marketing materials unless otherwise specified in writing

DISPUTE RESOLUTION

If clients have concerns about their service or delivery:

• Contact our customer service team at info@bstrongmarketing.com within 30 days of delivery
• Provide specific details about the issue
• We will work with you to resolve problems whenever possible, emphasizing our commitment to finding mutually agreeable solutions
• Resolution may include revisions, additional work, or in rare circumstances, partial refunds

FORCE MAJEURE

BStrong Marketing LLC is not liable for delays or non-performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions
• Internet service disruptions
• Client-provided materials delays
• Third-party service interruptions

CONTACT INFORMATION

For questions, cancellations, or concerns regarding our fulfillment policies:

• Email: info@bstrongmarketing.com
• Phone: 610-220-7419
• Mail: BStrong Marketing LLC, 2058 Maple Ave, Apt D1-6, Hatfield, PA 19440

ACKNOWLEDGMENT

By checking the box during online checkout, signing your contract, or continuing use of our services, you acknowledge that you have read and agree to the terms of this Fulfillment Policy.

POLICY UPDATES

We reserve the right to update these policies with reasonable notice. Changes will be posted on our website with the revision date noted above. Continued use of our services after policy changes indicates acceptance of the new terms.

Effective as of May 15, 2025